Something Is Broken

We're happy to accept bug reports via our usual support system. But you can make it easier for us to assist you if you check the common things first.

If none of the suggestions on this help it would aid us if you were very specific about the problem you're experiencing.

Database Problems

If you already had a password configured for the MySQL database prior to installing our packages it will be unchanged. The password for the root user is _only_ changed if it is unset when the packages are installed or updated for the first time.

The Debian MySQL packages create a local user for automated use, so if you're unsure of your MySQL password you may this login to reset it. You may find details of the Debian login contained in the file /etc/mysql/debian.cnf.

Package Problems

Every evening your system will be configured to update itself. This ensures that you'll have any Debian-provided security updates applied to your system. It will also update your system to the latest available collection of the Bytemark Virtual Hosting packages.

If your system fails to update you may correct this by running, as root:

apt-get update
apt-get dist-upgrade
apt-get -f install

Permission Problems

The mail-server and FTP-server we're running will refuse to work with directories which are owned by the root user.

If you find that you've added a new site/mailbox to your system and it doesn't work but existing ones do then this is most likely the source of the problem.

Unless you're handling ownership in a special way you may reset the permissions to avoid this problem by running the following command:

chown -R admin.admin /srv/