Bytemark vhost mail FAQ

How do I deliver mail and forward it on?

Here you should use the forward file to do this. So if Bob (bob@example.com) wants to have his mail delivered, and then forwarded on to Charlie (charlie@example.org), he would edit /srv/example.com/mailboxes/bob/forward to contain the following. Note that the # Exim filter line is needed.

# Exim filter
unseen deliver charlie@example.org

I can't log in to my IMAP/POP3 mailbox!

Firstly, make sure the username is your email address. For example, if Alice wants to collect email from /srv/example.com/mailboxes/alice, she needs to use her email address as her username, i.e. alice@example.com .

If that is already the case, make sure the password is correct. They are case-sensitive.

Finally, check the logs in /var/log/mail.log to see where the authentication is going wrong.

You might also wish to ensure that the permissions on the mailbox files are correct as incorrect permissions will cause errors.